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How pro99wd Handles Your Legal Rights

These pages set out the rules that govern your account on pro99wd — what we commit to, what we ask of you, and how eligibility works under local law in Indonesia.

Account terms apply on registrationAvailability subject to local lawDANA, OVO, GoPay wallet conditions coveredIndonesia-region policy
pro99wd How pro99wd Handles Your Legal Rights
LEGAL CONTACT PATHS

How to Reach Us on Policy Questions

If you have a question about how these terms apply to your account — data requests, policy clarifications or wallet transaction disputes — you can reach our support team through the channels below. We handle legal and policy enquiries separately from general account help to make sure they get the right attention.

Live Chat Open the chat widget from any page on pro99wd. Policy questions are flagged to our compliance team for a written response within the same session where possible.
Email Support Send policy or data-related requests to our support address listed in your account dashboard. Written requests receive a documented response trail you can keep for your records.
Account Help Centre Your account settings include a policy-request form. Use it to ask for data access, record corrections or account condition clarifications without leaving the platform.
HOW WE HANDLE IT

Data, Cookies, Security and Account Retention

We manage four core policy areas that affect your account directly: data handling, cookie use, account security and record retention. Each area has a named contact path and a documented process — not just a policy page you cannot interact with.

Data Handling

Account data you submit — including wallet details for DANA, OVO or GoPay — is stored with encryption. We do not sell your data to third parties. Data requests can be submitted through your account dashboard.

Cookies and Tracking

We use session cookies to keep you logged in across your mobile browser and desktop. Analytics cookies are separate and can be declined through the cookie preference panel in your account settings.

Account Security

Login uses OTP verification sent to your registered contact. If you notice unrecognised access on your account in Makassar or anywhere else, contact live chat immediately so we can lock and review the session.

Retention and Deletion

We keep transaction records for the period required under applicable rules. When that period ends, you may request deletion of non-required data through the written email channel.

Legal Policy Questions We Hear Most

These are the policy and rights questions we get most often. If yours is not here, use the live chat or email channel to raise it directly with our team.

Yes. Access to our platform depends on local law and is available only where eligible under your regional rules. We do not determine legality on your behalf — check your local rules before registering.

We hold your registration details, wallet identifiers for DANA, OVO or GoPay, and a record of transactions. You can request a summary of this data through the account help centre or via email.

Yes, once the mandatory retention period for transaction records has passed. Submit a deletion request in writing through the email support channel and we will confirm what data qualifies for removal.

Open a live chat or send a written email with your transaction reference. We cross-check the record against the wallet log — DANA, OVO or GoPay — and respond with a documented outcome.

We notify you through your registered account contact before material changes take effect. Changes to wallet payment conditions, such as how OVO withdrawals are processed, are flagged at least several days in advance.

If local law changes in your region and access is no longer permitted, we will notify you and process any eligible wallet balance back to your DANA, OVO or GoPay account per our terms at that time.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.