Reference

How pro99wd Handles Your Personal Data

This Privacy Policy explains what data we collect when you use pro99wd, how we store it, and what control you have over it. Whether you access your account via mobile browser or connect your DANA, OVO, or GoPay wallet, the same data rules apply.

Account data protectedWallet info handled securelyYour rights, clearly statedDANA, OVO, GoPay coveredAvailable where local law permits
pro99wd How pro99wd Handles Your Personal Data
REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your data, want to request a correction, or need to know what we hold on your account, reach out through any of the channels below. Our Indonesia support team handles privacy requests alongside general account help — you do not need a separate form.

Team online

Live Chat

Open the chat icon from the main menu on mobile or desktop. Our support team will respond and can handle data access requests directly in chat.

Email Support

Send your privacy request to our support email address listed in your account settings. Include your registered mobile number for faster account matching.

Account Help Page

Inside your account dashboard, the Help section has a dedicated data request form. Submit there to log your request formally and receive a reference number.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

Every section below covers a distinct part of how we manage your information — from the moment you log in to how long we keep your records and who can see them.

Cookies and Session Tracking

We use session cookies to keep you logged in and to remember your lobby position. You can clear cookies via your mobile browser settings, but doing so will require a fresh login with OTP verification.

Wallet Data Handling

DANA, OVO, and GoPay transaction IDs are stored only as long as needed for dispute resolution and account audit. We do not share wallet identifiers with third parties outside of payment processing.

Data Retention Period

Account records are kept for as long as your account is active and for a defined period after closure, as required under applicable regulations. You can request deletion of non-essential data by contacting support.

Who Can Access Your Data

Only verified internal teams — account security, payment operations, and dispute resolution — can view your personal data. External access is limited to payment processors handling DANA, OVO, or GoPay transactions.

Your Privacy Rights — Questions Answered

Below are the questions we hear most often from Indonesia account holders about how their data is managed on pro99wd. If your question is not here, use the Live Chat or email support to get a direct answer.

We collect your name, mobile number, and email at registration. If you add DANA, OVO, or GoPay, we record the wallet ID tied to each transaction — nothing more than what is needed to run your account.

Yes. Submit a data access request through the Help section in your account dashboard or via email support. Include your registered mobile number so we can locate your records and respond promptly.

We share data only with payment processors — DANA, OVO, GoPay — strictly to complete transactions. We do not sell personal data or pass it to advertising networks or unrelated third parties.

Contact our support team via Live Chat or email and state your request clearly. Non-essential data can be removed. Some records are kept for the period required under applicable regulations before full deletion is possible.

Wallet identifiers and transaction records are retained for the legally required period after account closure, then deleted. You will not receive further communications after the account is confirmed closed.

Yes, we use session cookies for login continuity and lobby state. You can disable them in your mobile browser settings, but you will need to complete OTP verification each time you open a new session.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.