Reference

How to Step Back from Your pro99wd Account

Sometimes you need a break — and we make that straightforward. pro99wd lets you request a temporary pause or a full account closure through your account settings, with no pressure and no hidden steps. Access depends on local law and eligible regions in Indonesia.

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pro99wd How to Step Back from Your pro99wd Account
HOW WE HANDLE THIS

How pro99wd Processes Exclusion Requests Fairly

We follow a clear internal process for every exclusion request so nothing falls through. These four points explain what we check and how we confirm each step on our end.

Identity Check Before Closure

Before we close any account permanently, we verify the request comes from the registered account holder. This step protects your wallet balance and account history.

Wallet Detachment on Closure

When a full closure is confirmed, linked payment methods — including DANA, OVO and GoPay — are detached so no further transactions can be initiated from that account.

Balance Returned Before Lock

Any remaining balance in your account wallet is processed back to your original payment method before the account is locked. We do not hold funds after a confirmed closure.

No Re-Registration During Exclusion

If your exclusion period is active, our system flags re-registration attempts using the same contact details. This keeps the exclusion effective for its full duration.

GET HELP NOW

Reach Us While Managing Your Account Access

If you need help starting a pause or closure, our support team is the fastest route. Here are the three ways to get through to us during the exclusion process.

Live Chat Open the chat icon from your account page. Describe your request — cool-off or full closure — and our agent will walk you through each step directly.
Email Support Send your exclusion request to our support address with your registered account name. We confirm receipt and action the request after identity verification.
Account Settings Path Go to Settings, then Account Controls. The pause option sits there — no agent needed for a short cool-off period. Full closures still go through support.
pro99wd Your Options for Stepping Away from Play

Your Options for Stepping Away from Play

We offer two main paths: a cool-off period that locks your account for a set number of days, and a full exclusion request that closes access for a longer term. During a cool-off, your account wallet balance is frozen — you cannot log in, place any bet, or access live casino tables or crash games like Aviator Fast Round. For a full

closure, our support team verifies your identity before confirming the request, then your DANA, OVO or GoPay wallet linked to the account is detached. Players in Makassar and across Indonesia can reach our team to start either process at any time, subject to where local law permits.

Exclusion Terms You Should Know

These are the terms you will come across when requesting a pause or closure. Each one has a specific meaning in how we process your request.

01
What is a cool-off period?

A short-term account lock you choose — typically a few days up to several weeks — during which login, betting and wallet access are all blocked until the period ends.

02
What does full account exclusion mean?

A longer-term or permanent block on your account. Unlike a cool-off, full exclusion cannot be reversed by you alone — it requires a formal review after the set duration.

03
What is account wallet detachment?

The process of unlinking your DANA, OVO or GoPay payment method from your account profile so no deposits or withdrawals can be triggered after closure is confirmed.

04
What is identity verification in this context?

A check we run to confirm the exclusion request comes from the registered account owner, using the contact details and account name on file before any closure is processed.

05
What is a re-registration flag?

An internal system marker that detects if the same phone number or email used on a closed account is submitted in a new registration attempt during an active exclusion period.

06
What does balance return mean?

Before locking a closed account, we send any remaining account wallet balance back to the payment method used most recently — DANA, OVO or GoPay — so funds are not frozen.

What People Ask About Account Exclusion at pro99wd

These are the questions we hear most often when someone is considering a pause or closure. Each answer reflects our actual process, not a generic policy summary.

Go to Settings, then Account Controls, and select the pause duration that suits you. The lock activates immediately — you will be logged out and cannot log back in until it expires.

No. Once a cool-off is active, we do not lift it early. This is intentional — the period needs to run its full course to be effective. You can contact support if you have urgent wallet concerns.

After you submit the request and we complete the identity check, the closure is confirmed and your wallet is detached. The timeline depends on how quickly identity details are verified by our support team.

Yes. Any balance remaining in your account wallet is returned to your most recently linked payment method — DANA, OVO or GoPay — before the account is locked. Contact support if the return is delayed.

Our system flags re-registration attempts using the same contact details. If a match is found, the new registration is blocked. This applies for the full duration of your active exclusion.

Account pause and closure features are available where local law permits and in eligible regions. Availability in your location depends on local regulations — our support team can confirm your eligibility.
Reference

Self Exclusion Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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