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Terms Conditions That Apply to Your pro99wd Account

These terms set out how your account on pro99wd works — what we expect from you, what you can expect from us, and how deposits through DANA, OVO, and GoPay are handled.

Applies to all account holdersCovers DANA, OVO, GoPay depositsSubject to local law and eligible regionsUpdated when policy changesContact support for any questions

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TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear or you need to flag a concern about your account, our support team can be reached through the channels below. We respond to account and policy queries as a priority — bring your account ID and the specific section you're asking about to keep things moving.

Team online

Live Chat

Open the chat icon from your account dashboard. Describe your terms query and include your account ID so we can pull up the right details quickly.

Email Support

Send your terms or policy question to our support address shown in your account settings. We aim to respond with a clear, specific answer rather than a template reply.

Account Help Page

Your account's help section lists common terms questions with direct answers. Check there first — most wallet and access queries are covered with step-by-step detail.

HOW WE HANDLE THIS

Account Security, Data and Policy Requests

We take the handling of your account data seriously. Here is how we manage the key areas covered under these terms — from how long we hold your data to how you can request changes to your account information.

Account Data Retention

We hold your account data for as long as your account is active and for a period after closure as required by applicable regulations in your region. You can request a data summary via support.

Wallet Verification Steps

Deposits via DANA, OVO, or GoPay are matched to your registered account. If a wallet name does not match your account details, we may hold the deposit until verification is complete.

Cookies and Session Data

We use session cookies to keep your login active across your mobile browser and desktop. Clearing cookies logs you out; your account data itself stays intact and is not deleted.

Requesting Account Changes

To update registered details — such as your linked e-wallet number — contact support via live chat or email. Changes require identity confirmation before they take effect on your account.

What These Terms Cover and How They Apply

pro99wd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on pro99wd, you agree to these terms in full. They cover account registration, how you fund your wallet using DANA, OVO, or GoPay, what actions may result in account suspension, and how disputes are handled. You must be of eligible age under

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local law in your region to access the platform. We may update these terms when our services change — when that happens, we post a notice and the updated version takes effect on the date shown. Continued use of your account after that date means you
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accept the revised terms. Each deposit method — whether you use DANA, OVO, or GoPay — is subject to the limits and verification steps shown in your account's deposit screen. We do not accept liability for delays caused by your e-wallet provider's own processing rules. If
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any part of these terms conflicts with local law in your region, the locally applicable rule takes precedence. Players in Makassar and across Indonesia who access the platform do so on the basis that their use is permitted under applicable local regulations.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts, wallets, and access. If yours is not here, reach out via live chat.

The core terms are the same regardless of which wallet you use. Each method has its own verification step shown on the deposit screen, but the account rules covering your use of the platform are uniform.

Depending on the breach, we may suspend access temporarily, restrict withdrawals pending review, or close the account. You will be notified by the contact method on your account record.

Access depends on local law and is available only where local law permits. It is your responsibility to confirm that using the platform is lawful in your specific region before opening an account.

We post a notice on the platform and, where possible, send an update to your registered contact. The effective date of the new version is shown clearly at the top of the terms page.

Send a data request via our support email or live chat. Include your account ID and confirm the registered wallet — DANA, OVO, or GoPay — so we can locate and verify your record.

We do not change terms without notice. Where changes affect how your account or deposits work, we give advance notice and state the date the new terms take effect before they apply.

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